Although we have an office and a distribution center in South Africa. We are a purely online based business. If you need help with applications our support team info@scratchfixpro.co.za is always willing to guide you through the application process.

No. We ship directly to your door within 5-10 working day.

We use PayFast as a payment platform. Payfast allows you to make EFT payments, as well as 7 other payment methods: Credit Cards, Debit Cards, Cheque Cards, Instant EFT for all major south African banks, Masterpass, SnapScan, SCode, Zapper and Mobicred.

The shelf life of our products can be up to 12 months. Assuming the product is stored in a cool, dark and dry place.

No, with every kit you will receive an instructional leaflet that is easy to follow.

Yes, after the paint has cured for 3 days our paint has the same resistance as your car's regular paint. We only use the highest quality automotive paint.

We recommend that you not wash your car for 3 days after applying the paint and that you take care when washing the car. Ensure that you use non-abrasive materials when washing your car.

We use a professional mixing bank to mix all our kits. We use your paint code to ensure the colour is mixed to factory specifications. If you receive the incorrect colour please contact our support team so they can help you with the issue.

This is a DIY kit and the kit contains everything you may need for minor scratch and stone chip repair at home.

No, it's important to fix the rust damage before applying paint to your car, otherwise the rust will continue to spread under a coat of paint. We Suggest you do rust repair at a professional workshop or panel beater.

In some cases, you can by applying multiple coats of paint in order to fill the scratch. Our product is designed to fix minor scratches and chips and will over all inprove to look of scratches on your car. Use your own discretion to decide if your car needs a professional panel beater or our DIY kit.

Your colour code is usually located on an ID sticker on your car. You can use the colour code locator to find your colour code. If you still can't find your colour code you can contact your local dealership with your Vin Number to find out the exact colour code for your car. Alternatively, you can also contact our support team for help.

Please refer to our colour code locator for examples of colour codes.

If you have your colour code bur you can not find it on our site please contact support so they can load your colour onto our site.

It is your responsibility to check your colour code. If you need help finding your colour code or you are not sure please contact oursupport team for help.

You will receive your order within 3 to 10 working days after placing your order. You might receive your parcel faster.

Yes. If you would like to track your order all you have to do is email a request for your tracing number to our support team.

Accidents do happen when working with shipping companies. So, if you receive a damaged kit please contact our support team and they will assist you.

Yes we do. Please ensure that your shipping address is accurate.

No, for now we only ship within South Africa.